If they can't demo, then the price should reflect that. Ensure the seller deactivates the STB or tells Rogers they're selling it so that you can then activate it. You must call Rogers when you get the STB home to authorize it. Sometimes another call by the seller is required after the buyer has the STB in his possession and is trying to activate it due to Rogers Computer issues - there must be some difference between the "check" and the "activate" steps in Rogers' computer system.
Sometimes, if you call to activate, and the CSR says the box has not been deactivated, if you know the seller has made the call, if you insist that it has been deactivated, the CSR will often activate the STB without another call by the seller.
Sometimes we get questions about "moving" a STB from one subscriber to another without calling Rogers. This is against the Terms of Service with Rogers, they can find out monitoring location , and both people could be in trouble with Rogers. In those cases you need to purchase the correct Motorola STB s and it doesn't have to be a Rogers box, but beware of scam sellers.
If the seller is not a "customer in good standing" bills all paid, etc. The thrift store I can't track down the owner and the Garage sale told be they are no longer with Rogers. I think devices from older accounts that are no longer customers should have the serial numbers unlocked so that they can be recycled and reused. If they are not rentals, you can usually push with Rogers escalate to second level if necessary and Rogers will usually activate a box, provided the previous "owner" is a customer in good standing with all bills paid.
Not worth the effort for say a single STB. When I found a Next box I gambled again and went through the same thing and literally tried everything. Was on hold for 15 min to no avail. In future, you can use the tips in post 3 of this thread. You could also have left the boxes at the Thrift Store or Garage Sale for someone else to perhaps use for parts, etc.
You could also post them on Kijiji, or similar, for free or nominal amount and someone else may have use for them. It doesn't matter that they are no longer with Rogers. They can still call in and have the box released. I have bought boxes from such people and they were able to get the box released so that it can be activated on another account. Bringing your own device?
Make sure your phone is unlocked. Note : Activation through self-serve is not available to reduce the risk of fraud and identity theft. We have implemented additional security questions because at TELUS, we strive to keep our customers' personal and account information secure. To change your SIM card online:. Lost or stolen phone If your phone is lost or stolen, you will not be able to perform a SIM swap online. In that case, please contact customer care or disable the mobile device.
If you're an existing customer and you'd like to add a phone to your account:. Note : Adding a new device through self-serve is not available to reduce the risk of fraud and identity theft. Activate your mobile device. This is typically included with your SIM purchase. If you don't have one, you'll need to call the number below for your carrier, or go into a retail store.
Call the activation number from your new phone. If you are having difficulty activating online, or have a special case such as activating an upgrade received from someone else's line on the same plan , calling your carrier will be the easiest way to ensure that everything activates properly.
You may need the account holder's SSN or other identifying information. Visit a retail outlet for your carrier. While this is the most inconvenient way to activate your phone, it is also the most sure-fire way to activate without any problems. If you aren't able to activate online or over the phone, or didn't get a SIM card with your new phone, visiting the store will get your problem quickly solved.
Method 3. Purchase a SIM card if your carrier requires one. In order to activate your used phone, you will need to insert a SIM card for your plan. Unless the device has been unlocked, it can generally only be activated on the same carrier it was originally activated on.
You can also usually find it printed on the phone itself, either on the back or behind the removable battery. The quickest way to get your used phone activated will be to call the carrier directly. It may be difficult to activate the phone using the online site, especially if it is older. This is another way to easily activate your used phone. You could take it to a mobile phone or electronics retailer and ask the staff there for assistance with it. Yes No. Not Helpful 1 Helpful 8.
You can buy time for it at the store on a card, or get a monthly plan online. Not Helpful 2 Helpful 5. The price depends on the mobile carrier and the cell phone plan, too, as well as taxes. Not Helpful 4 Helpful 5. If you have an iPhone, usually the phone still has the Apple ID on it. If the phone has been reset, you need to go to an Apple store. Not Helpful 3 Helpful 2. It depends on the type of phone and what service provider you are switching to.
Some providers require new SIM cards, while others will let you transfer your current one into your new phone. Not Helpful 4 Helpful 1. Make sure Siri has permission to use your phone. Not Helpful 2 Helpful 3. Include your email address to get a message when this question is answered. Cell phones are programmed specifically to work with certain networks unless they are advertised as unlocked.
If you wish to activate a pre-owned phone from one provider to another, such as activating a T-Mobile phone on Verizon, you might need to have the original provider unlock the phone. Helpful 1 Not Helpful 2. Some cell phone providers use a communication process called global system for mobile communications GSM which requires a SIM card. If you are activating a phone that is not specified for your specific provider, call your provider to ensure that you can activate the phone on their system.
Helpful 2 Not Helpful 0. If your phone requires a SIM card, it should come with the phone. If not, you will need to purchase one specific to your intended provider.
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